Privacy Policy

PRIVACY POLICY

We at Lily and Rose have always considered the safe and secure processing of your personal data a top priority. Our goal is to diligently follow all the rules and regulations regarding the protection of your personal data. This policy outline is designed to help you in a variety of ways; such as clarifying which information we gather and how that information is used. You’re always welcome to contact us with any questions or concerns regarding the processing of your information. 

INFORMATION ABOUT YOU AS A CUSTOMER

To handle your orders and purchases, we require the following information about you;

• Name
• Address, phone number and e-mail
• Date of birth (for some payment methods)
•Payment information
•Information about your order (for ex: order number, product(s), delivery address, and invoice)

We do this with the legal obligation for Completion of the Purchase Agreement; without which, we would be unable to complete our transaction with you. The information is saved for 36 months, from the time both delivery and payment have been processed, for the purpose of helping you with potential complaints and returns.

In order to comply with the rules and regulations to which we must adhere , we require the following information about you;

• Name
• Address
• Payment information and payment history
• Information about your order (for ex: order number, product(s) and delivery address)

We do this with the legal obligation to comply with legal obligations; that is to comply with the laws to which we must adhere. The Book-keeping Act is one example as to why we save this information (with limited access) for 7 years, in addition to the current year. This information will not be accessible to the customer service department, for example.

In order to provide you with customer service, we require the following information about you;

• Name
• Phone number and e-mail
• Date of birth (for some payment methods)
• Payment information and payment history
• Information about your order (for ex: order number, product(s), delivery address, and invoice)
• Information you personally provide during your communication with us

We do this with the legal obligation of processing in a way that is necessary to cater to both our and your legitimate interests, in order to answer any questions you may have. We save the information for 14 months from the time your customer service inquiry is closed.

If you wish to receive our newsletter, access to a variety of deals, participate in customer surveys, provide feedback we require the following information about you;

• Name and e-mail

Information you personally provide (for ex: your views, feedback and the like)
We do this only upon receiving your consent during the providing of said information. Storage time can vary depending on the situation.

WHO CAN WE SHARE YOUR DATA WITH?

We sometimes share data, such as personal info, with various recipients in order to provide the services mentioned above. We never sell your information to anyone else without your approval. Potential recipients of your information are:

Delivery Service Providers
In order to fulfill the purposes of our processing of your personal information, we share your personal data with companies providing services to us, for ex: to process the sending and delivery of your items or providing certain systems. These companies can only process your personal information according to our explicit instructions and cannot use your information for any other reason.

Payment Service Providers
In order to manage payments via the site, we use various payment services. The payment service provider is responsible for their own handling of your personal information and has separate conditions which apply for them. Information regarding their conditions and handling of your personal data can be found when you choose which payment method to use on the site.

YOUR RIGHTS

You have a right to know which of your personal data we use. This can be provided through a process known as a registry extract.

Regarding instances involving the ways in which we process your personal data through the consent provided by you, you always have the right (at any time) to withdraw your consent regarding that processing. You are also entitled to oppose some processing, for example direct marketing purposes and newsletters. In some circumstances, you even have the right to have your personal information deleted or blocked. This does not apply if we are required by law, for example, to preserve or otherwise process the information or if the information is required to fulfill an agreement with you.

CONTACT

If you have any questions regarding how we process your personal data, you are always welcome to contact us at info@lilyandrose.ae.